Shipping policy

Shipping Policies:

In stock items typically ship by the end of the following business day.  Stimmt Works strives to ship orders in a timely manner. Please contact Stimmt Works prior to placing an order with any questions or concerns about inventory status or shipping times.

Buyer assumes all risk of loss in shipping and all liability for loss or damage, whether direct, indirect, consequential or otherwise, due to delays once the products have been delivered to the carrier.

Transit Time:

Stimmt Works cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Stimmt Works or other parties only as an estimate.

International orders may be delayed due to customs inspections or other factors outside of Stimmt Works' control.

Shipping Carriers:

Domestic Parcel:

Stimmt Works currently offers UPS and USPS for parcel shipments within the United States. 

International Parcel:

International parcel shipments are handled by UPS and DHL (USPS International may be available for orders shipping to Canada).  

 

Lost or Delayed Shipments:

Domestic shipments (within the United States):

Stimmt Works will coordinate investigations for packages that appear to be lost or abnormally delayed. Stimmt Works may require customer assistance, particularly in the event that the package has been delivered to the wrong recipient. 

If the parcel tracking or investigation has not progressed after 3 business days, Stimmts Works may ship a replacement order at no cost to the customer.  If the original shipment is delivered, customer must coordinate with Stimmt Works to return the package in a timely manner via a prepaid label.

International shipments:

Stimmt Works will coordinate investigations for packages that appear to be lost.   If the shipping carrier concludes the package has been lost, Stimmt Works will ship a replacement order at no cost to the customer. Stimmt Works is unable to ship replacement orders for international orders prior to the completion of the investigation, which may take up to 30 business days after the investigation has commenced.

International Shipments &  Customs

Depending on the destination country and shipping carrier the buyer may need to pay customs fees on delivery. Under no circumstances will Stimmt Works undervalue the declared value of the shipment in order to reduce customs fees. For shipments being shipped via the customer's account, the declared value on the label provided to Stimmt Works must match the invoice value.